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Moritz44's avatar
Moritz44
Explorer | Level 4
3 years ago
Solved

Rewind of deleted folder

Hello all together,   unfortunatley I deleted a folder with an important video of my wedding. The folder is not any more in the delete-folder. Is there any possibility to get this folder back? Is...
Delete
Dropbox Rewind
restore
  • Mark's avatar
    Mark
    3 years ago

    Hi Moritz44 

     

    Unfortunately not. Rewind is simply a way of restoring files/folders to how they were quickly. It uses the same restore timescales and options as the plans people are on. 

     

    If you deleted it over 30 days ago (assuming you are a free user) its not possible to recover now via Dropbox 😞

Moritz44's avatar
Moritz44
Explorer | Level 4
3 years ago
Thanks Mark for your help.
The concerning Dropbox Account is premium. Does this change anything?
Would it be possible to safe the whole Dropbox, do rewind, and then grab the file and reload the data?
Thank you in advance!
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Moritz44 wrote:
The concerning Dropbox Account is premium. Does this change anything?

It depends on the account. Basic (free), Plus and Family accounts have 30 days of file recovery, while Professional and Business Standard plans have 180 days, and Business Advanced plans have 365 days. Typically though, if the file is no longer in Deleted Files, it's been deleted permanently and cannot be recovered. Note that upgrading to a higher plan now will not help.

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