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Moritz44's avatar
Moritz44
Explorer | Level 4
3 years ago
Solved

Rewind of deleted folder

Hello all together,   unfortunatley I deleted a folder with an important video of my wedding. The folder is not any more in the delete-folder. Is there any possibility to get this folder back? Is...
Delete
Dropbox Rewind
restore
  • Mark's avatar
    Mark
    3 years ago

    Hi Moritz44 

     

    Unfortunately not. Rewind is simply a way of restoring files/folders to how they were quickly. It uses the same restore timescales and options as the plans people are on. 

     

    If you deleted it over 30 days ago (assuming you are a free user) its not possible to recover now via Dropbox 😞

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear about this, BruAllNei.

 

Were you the owner/creator of this shared folder?

 

Do you see the deleted files in your deleted files page?

 

What does your events page say about the deletions?

BruAllNei's avatar
BruAllNei
Explorer | Level 3
3 years ago

Sorry to hear about this, @BruAllNei.

 

Were you the owner/creator of this shared folder?  YES, I am...

 

Do you see the deleted files in your deleted files page?   NO.

 

What does your events page say about the deletions? 

  I don't see an "Events" page or any history of the deletions - apparently the one person who had the shared access removed his access to my account after permanently deleting my folders (I had used over 95% the amount of data one gets with the Free account, now I have over 95% available)...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey BruAllNei, sorry to jump in.

     

    You can navigate to your events page by clicking on this link. Do you see any actions regarding the deleted folder there? 

    • BruAllNei's avatar
      BruAllNei
      Explorer | Level 3
      3 years ago

      Yes,  I see that the person who had shared access "removed" access to the shared folder on July 19th...the thing is, once that was done I lost all that data.  
      The data did not belong to that person, I only shared access to it with him.  What can I do to get my folders/files back ??

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago
        BruAllNei wrote:

        Yes,  I see that the person who had shared access "removed" access to the shared folder on July 19th...the thing is, once that was done I lost all that data.  
        The data did not belong to that person, I only shared access to it with him.  What can I do to get my folders/files back ??

        They need to reshare the folder with you. 

        As they owned the share folder it was stored in they can, and have, decided to close or remove you from the share. The only way to get it back is via the other person re giving you access. 

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