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Forum Discussion

Val Burke's avatar
Val Burke
Explorer | Level 4
8 months ago

Root folder control removed from Finder in Dropbox Business

The business version of Dropbox no longer allows users to add or remove folders in Finder from the root Dropbox folder. This change was just applied to my account, but I came across a thread from 10 ...
desktop
dropbox business
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Val Burke - sorry to hear you're having issues with this.

Just to make sure we're on the same page, can you share the URL of the Community thread you mentioned and let us know some additional information about how this is impacting your everyday work-flow? 

Also, are you an admin of the team account or just a member? 

Let me know more and we'll take it from there, Val. 

Val Burke's avatar
Val Burke
Explorer | Level 4
8 months ago

I’m just a member of our Dropbox Business account, but I was granted admin access to help troubleshoot this issue — since even our admin is unable to create or drag folders into the Root folder in the Mac Finder.

This thread was the first I found mentioning the issue, and I see   has since added a link to another related thread I hadn’t seen before.

In our workflow, we regularly create and delete files and folders in the root folder. Now, this requires the extra step of going to the Dropbox website. For example — exporting files from another application to a new folder in the root isn’t possible anymore; you have to create the folder on the website first, then export. Want to share that folder to someone outside of the dropbox team?  You need to go to the website to create a link. Wanting to work offline in the root folder and sync later? That’s no longer an option either.  It is simply a lot of extra effort to use the root folder.

Our workaround has been to create a makeshift root folder inside the Dropbox root. Since these restrictions don’t apply to subfolders, we can keep working the way we need to — but it really makes me question the point of the root folder restrictions in the first place.

https://www.dropboxforum.com/discussions/101001013/i-can’t-create-new-folders-or-move-existing-ones-from-my-root-dropbox/778608

I am also unable to create a hyperlink due to a bug in the editor.

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