Forum Discussion

Sweet_dee63's avatar
Sweet_dee63
New member | Level 2
5 years ago

Search function not working

Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? T...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Sweet_dee63 and thestranger90, thanks for reaching out!

Can you please clarify where you're having an issue? On the Dropbox mobile app or on the website?

If it's the mobile app, what's your device's OS, Android or iOS?

Keep me posted!
thestranger90's avatar
thestranger90
Explorer | Level 4
5 years ago
On the website if I type a letter it brings up some documents, but I type a specific keyword or name it brings up nothing. On my iPhone (iOS 14.6), nothing comes up no matter what I type in
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the update on this, thestranger90.

    For our website, can you try using a different browser or an incognito/private browsing window, to see if you have different behavior?

    And on your mobile device, can you try uninstalling the Dropbox app, restarting the device and then reinstall the app, to see if that helps?

    (If you're on a free Basic account, make sure you have less than 3 devices, before uninstalling).
    • thestranger90's avatar
      thestranger90
      Explorer | Level 4
      5 years ago
      Hi, the issue resolved itself yesterday for me, both the website and mobile’s search functionality work as intended now.

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