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Forum Discussion
Solved
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Lusil
Dropbox Staff
Dropbox StaffAre you running the latest versions of the mobile app and the desktop app?
Also, could you make sure that there there are no pending updates on your devices?
Also, could you make sure that there there are no pending updates on your devices?
All programs up to date, rebooted, no pending updates.
- Walter
Dropbox Community Moderator
If you're still having issues with this, could you send us a screenshot so that we can have a visual too Mmmooo?- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️Search is not working for me on my Mac with one file (codes.xls). The file is password protected but it has ALWAYS shown up in search. First, the file did not show up in search on my Mac, but the file is listed in its folder. I've gone to the folder. It is still there. I can open the folder. The file and data are intact. It has not been deleted, mistakenly or intentionally. But the file does not show up when I type the exact name, with or without the file extension, in the search box. I have screenshots. This seems inconceivable to me. It's a computer. Thanks for any help. I have deleted and reinstalled the dropbox app on my Mac. Same result.
