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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
ksandbe's avatar
ksandbe
New member | Level 2
5 years ago

Search is not working for me on my Mac with one file (codes.xls). The file is password protected but it has ALWAYS shown up in search. First, the file did not show up in search on my Mac, but the file is listed in its folder. I've gone to the folder. It is still there. I can open the folder. The file and data are intact. It has not been deleted, mistakenly or intentionally. But the file does not show up when I type the exact name, with or without the file extension, in the search box. I have screenshots. This seems inconceivable to me. It's a computer.  Thanks for any help. I have deleted and reinstalled the dropbox app on my Mac. Same result. 

 

 

 

 

 

 
Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Welcome to the glitchy world of search!! Wait a week.
Maybe it’ll fix itself.

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