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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
pukoh's avatar
pukoh
Helpful | Level 6
4 years ago

I'm seaching from the dropbox website. 

 

Search is not searching for file names.

 

I have a folder starting with 9737, with dozens more files that start with 9737

 

nothing shows up when I search for 9737. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey pukoh, I’m sorry to hear you’re having issues with this. 

 

I’d like to ask you a few things first, so that we can isolate this. 

 

Are you experiencing the same behavior from various browsers and/or when trying via an incognito window instead? 

 

Also, do you mind sending over a screenshot of the results you see while searching and of the actual folder showing on your Dropbox account? 

 

Give me a nudge when you’re ready.

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