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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
sort
  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
mpintomali's avatar
mpintomali
Helpful | Level 6
4 years ago

Megan 

Walter 

 

Hi Megan,

 

Please can you check with the engineering team. I feel utterly left in the lurch by Dropbox, and neither you nor Walter has followed up on this, nor have the employees Donald and John.  Thank you very much.  It's been four full days.

 

Sincerely,

Michelle

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Michelle, sorry for jumping in here. 

 

I’ve also traced your ticket in our system, and I’ve left an internal note with our comments for our advanced team. 

 

Our team is already looking into your case, so please rest assured they’ll get back to you as soon as they have more updates on this. 

 

Thanks for your patience!

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