Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
sort
  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
amcoffice's avatar
amcoffice
Experienced | Level 11
4 years ago

I'm replying and tagging this because it seems that a lot of people are having serious search issues, frustrating or preventing any meaningful and thorough work.  Dropbox, stop ignoring us and please fix it or admit there is a problem so we can move on.

elsieljane's avatar
elsieljane
Helpful | Level 5
4 years ago

Thank you for letting me know that this seems to be a widespread issue in the community. Is there a way to get any support from Dropbox?

  • amcoffice's avatar
    amcoffice
    Experienced | Level 11
    4 years ago

    I welcome any and all new ideas on how to get Dropbox's attention to the search issues. 

    I'm still don't know whether the search function changes are Dropbox problems, or a Dropbox deliberate change in their format/protocols.

    Given the deafening lack of response, I'm thinking maybe the latter.

    Either way, it would nice if Dropbox would say something, anything to its paying customers.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!