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Forum Discussion
Mmmooo
5 years agoHelpful | Level 6
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- 5 years agoSolved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
SarahT123
3 years agoHelpful | Level 5
I noticed something today. The search functionality seems to depend on whether I search from a higher level folder. I used a nested folder system to organize my photos, as an example you can think of it this way:
—Photos
——National Parks
———Wyoming
So let's say I have 5 photos under "Yellowstone" named "Yellowstone Bear 1", "Yellowstone Bear 2" .... "Yellowstone Bear 5"
This is what happens when I search for the word "bear"
—Photos: all the Yellowstone Bears show up!
——National Parks: I get "Yellowstone Bear 5" and 26 bear photos from other national park folders. Yellowstone Bear 1-4 are missing from the search results.
———Wyoming: only "Yellowstone Bear 5", Yellowstone Bear 1-4 are missing
This is very perplexing to say the least!
And yes, I confirmed that Yellowstone Bear 1-5 are all in the Wyoming folder.
EDITED: I tested this with some other photos and some show up in search results from the highest level folder, but others do not.
I'm feeling very upset with Dropbox right now. I am considering moving all of my photos to a different platform (which is going to take a huge amount of time) and cancel my paid Dropbox account. What a giant pain and extremely disappointing for a service that has been around for so long.
Walter
Dropbox Community Moderator
3 years agoHi all, thank you for your reports and sorry for the late reply.
If any of you are still facing issues with searching your Dropbox files, please let us know here and we'll reach out via email to investigate further.
Thanks!
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