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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MazzolaMj, happy Friday! 

 

Could you let me know which version of our app you have installed on your device? 

 

Also, any screenshots you have on your end, that show the issue you mentioned, are welcome.

 

Keep me posted!

MazzolaMj's avatar
MazzolaMj
Helpful | Level 5
3 years ago

Hello Megan; attached you will find screenshots showing what I described in prior post.

Using the web version is not acceptable to me, please fix the desktop app and the MacOS integration in particular.

Poor search: finds "00-" & invalid itemsWeb search at least found the folderSearch within entire machine finds itemsearch within Dropbox on MacOS 100% fail

App version

Thank you,

m

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MazzolaMj, and sorry for jumping in here. 

     

    Were you asked at some point to install the Dropbox Update for Mac, by any chance? 

     

    If yes, did you start having this issue after that point?

  • MazzolaMj's avatar
    MazzolaMj
    Helpful | Level 5
    3 years ago

    Hello NAncy! Thank you for your questions.

    I updated to the latest Dropbox version earlier today. Then tested to see if the situation is the same as it has been for months and the answer is: YES.

    As shown by the screenshots in prior message.

     

    Thanks for asking,

     

    best regards & Happy Hols,

    m

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MazzolaMj, I just sent you an ticket, in order for us to have a closer look into this.

     

    Thanks!

  • MazzolaMj's avatar
    MazzolaMj
    Helpful | Level 5
    3 years ago

    Thank you Megan, for following-up.

     

     

    m

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