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Forum Discussion
Shared folder empty on devices and online
There is a folder that our band members use to sync songs, images, lyrics, etc.
It recently turned up completely empty for all of us, on our devices and on dropbox.com.
None of us remembers having done anything, let alone having deleted everything.
What can we do to get our files back?
Best regards, Alex
17 Replies
Will you contact me? I don't want to put my email in here.
- Mark
Super User II
so you are saying that there is basically no way anymore to get these files back.
Right?Unless you yourself have a separate backup regime, no, they are not recoverable via Dropbox.
Will you contact me? I don't want to put my email in here.
Dropbox support doesn't work weekend I'm afraid. They'll use the email they have on here.
- Hannah
Dropbox Community Moderator
Hey Alexander-1973, I just emailed you, so we'll continue investigating there.
Hey Hannah,
I did not get the email (maybe in spam?!), can you please send another one?
Thank you so much
Alex- Nancy
Hey Alexander-1973, sorry for jumping in. To clarify, have you checked your email’s spam folder and you still can’t see Hannah’s email?
Are you checking the same email address as the one you see here?
Hey Nancy, I have checked the spam folder and cannot find Hannahs email.
Can you please re-send it?
Sorry to cause so much trouble!Best regards,
Alex- Jay
Hi Alexander-1973, I've resent you the email to your address, please could you reply to it in order for us to assist further?
