There is a folder that our band members use to sync songs, images, lyrics, etc.It recently turned up completely empty for all of us, on our devices and on dropbox.com.None of us remembers having done anything, let alone having deleted everything.What can we do to get our files back?Best regards, Alex

Hi Alexander-1973, thanks for messaging the Community. Do you see any missing files on the events page or the deleted files page in order to locate or recover them? Keep me updated with any progress!

Wow, thanks, that brought me on the right track.In the events page I can actually see that a "Dave [removed]" deleted all the files: I have no idea why he would have access to this folder. He is not in our band.How can this be reversed (if at all 😬) - and be prevented in the future?Best, Alex

Alexander-1973 wrote: I have no idea why he would have access to this folder. He is not in our band. He must be a member of the shared folder. The owner of the folder should review the current members and remove the members that should no longer have access.

Hey Rich,Thanks for your support. But regarding Dave: He is definitely not a member of the shared folder. But one of our band members gave his girlfriend **Read access** to the folder, years ago.On the other hand: Would he be able to delete the folder contents with a link?And if so: Is there any chance of getting the folder back?

Hey Alexander-1973, for someone to be able to delete files off of a shared folder, they must be a member. If you see the files in your events page, you should be able to restore them from your deleted files page. Also, if you click on the "share" button next to the folder on dropbox.com and then on "who can access", you'll see all the members; do you see this person?

Shared folder empty on devices and online

17 Replies

Jay
Dropbox Community Moderator
2 years ago
Hi Alexander-1973, I've resent you the email to your address, please could you reply to it in order for us to assist further?
Alexander-1973
New member | Level 1
2 years ago
Hey Nancy, I have checked the spam folder and cannot find Hannahs email.
Can you please re-send it?

Sorry to cause so much trouble!
Best regards,
Alex
Nancy
Dropbox Community Moderator
2 years ago
Hey Alexander-1973, sorry for jumping in. To clarify, have you checked your email’s spam folder and you still can’t see Hannah’s email?

Are you checking the same email address as the one you see here?
Alexander-1973
New member | Level 1
2 years ago
Hey Hannah,
I did not get the email (maybe in spam?!), can you please send another one?
Thank you so much
Alex
Hannah
Dropbox Community Moderator
2 years ago
Hey Alexander-1973, I just emailed you, so we'll continue investigating there.
Mark
Super User II
2 years ago
Alexander-1973 wrote:
so you are saying that there is basically no way anymore to get these files back.
Right?

Unless you yourself have a separate backup regime, no, they are not recoverable via Dropbox.

Alexander-1973 wrote:
Will you contact me? I don't want to put my email in here.

Dropbox support doesn't work weekend I'm afraid. They'll use the email they have on here.
Alexander-1973
New member | Level 1
2 years ago
Will you contact me? I don't want to put my email in here.
Alexander-1973
New member | Level 1
2 years ago
Yes, please!!
Hannah
Dropbox Community Moderator
2 years ago
Hey Alexander, if you want, we can switch to email, to check internally and see if there's something that can be done.

Most likely, the files will be gone, but we can check to be 100% sure.
Alexander-1973
New member | Level 1
2 years ago
Hey Megan, so you are saying that there is basically no way anymore to get these files back.
Right?

That is certainly a big disappointment.

Thanks for your help!