Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

colinh's avatar
colinh
Explorer | Level 3
8 years ago
Solved

Shared Folder Not Keeping Syncing

I have an issue with dropbox shared folders not syncing correctly. A friend has shared a folder with me to which I am an editor. Up till recently this has worked perfectly.   Recently I have realis...
edit
Share
  • Jay's avatar
    Jay
    8 years ago

    In that case, it sounds like your friend doesn't have a shared folder. 'Only me' means that it is a private folder, or shared with nobody.

     

    Could you ask your friend to check how they joined the shared folder? Did they add the shared folder to their account or if it was a link to a shared folder, did they Save it to their Dropbox?

     

    The latter is a one-way reaonly link to a folder, and would appear as a normal folder on their account.

     

    Also, if you could, ask them if those folders have an icon with two people in them to show that it is shared?

     

    Thanks in advance!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

In that case, it sounds like your friend doesn't have a shared folder. 'Only me' means that it is a private folder, or shared with nobody.

 

Could you ask your friend to check how they joined the shared folder? Did they add the shared folder to their account or if it was a link to a shared folder, did they Save it to their Dropbox?

 

The latter is a one-way reaonly link to a folder, and would appear as a normal folder on their account.

 

Also, if you could, ask them if those folders have an icon with two people in them to show that it is shared?

 

Thanks in advance!

colinh's avatar
colinh
Explorer | Level 3
8 years ago

All folders were proper shares, some incoming and some outgoing. They've been working perfectly for around 3 years and then suddenly stopped working a couple of months a go. I'll get him to open a support case. 

 

Thanks for your help

 

Colin

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Thanks, you can get him to copy and paste the forum thread URL in his support ticket for us to see the history behind the case too.
    • metrodream's avatar
      metrodream
      New member | Level 2
      6 years ago

      I have the same problem - just within the last few days syncing stopped out of the blue. Nothing was changed, same situation as the thread starter ColinH - just with the basic accounts...

      • metrodream's avatar
        metrodream
        New member | Level 2
        6 years ago

        With some delay the files/folders are synced now - first time I noticed such a delay of more than 10 minutes...

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!