Forum Discussion

avillanu's avatar
avillanu
New member | Level 2
5 years ago

Sign in to google account for google sheets

I am trying to open an Excel file shared with me to be able to edit it.  I choose the "open with google sheets" option, and I am taken to the following site with a message and option to either "sign ...
desktop
sort
kamado-tanjiro's avatar
kamado-tanjiro
Explorer | Level 3
4 years ago

Yes, it's the same error message as above, and I'm trying to create a new document from my account's folder (not a shared folder)

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi kamado-tanjiro, I'd recommend getting in contact with the support team directly for further assistance.

They'll be able to investigate from there on.

 
  • Ray1986's avatar
    Ray1986
    New member | Level 2
    3 years ago

    Same problem as above. EXACT SAME.

     

    How do I get in touch with the support team directly.

     

    I've tried everything. Re-logging into Dropbox. Re-logging into my gmail and google account. Turning off my browser. Adjusting cookies. Restarting my computer.

     

    This problem started today (3/29), but I was able to edit files in google-sheets yesterday (3/28).

     

    When I try to edit, it looks like it's in the process of loading, but then shoots me out to the error message:

     

    Sign in to continue You need a Google account to access Docs, Sheets, or Slides

    Please make sure third-party cookies are enabled. Learn more

     

    Please HELP.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to see you're having this issue, Ray1986.

       

      Can you let me know if you've tried to do this through a private browsing (Incognito) window as well, or from a different browser, to see if that helps?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!