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jamesgarvin's avatar
jamesgarvin
Explorer | Level 4
9 years ago
Solved

Some of my photos look darker on the Dropbox website.

I just uploaded photos, and they are much darker than they should be. Meaning, something in Dropbox darkened my photos from their original appearance. Anyone know what is going on?
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  • kimbob's avatar
    kimbob
    8 years ago

    Hey! 

    Thanks for getting back to me about this, it turned out that the reason they were dark was because the images were saving in a different mode or profile when I edited them in Photoshop. This problem left me confused for days! Here is how I solved that problem: in the Adobe Photoshop program I went to Edit > Convert to profile > then in the dropdown menu chose sRGB IEC61966-2.1 then I saved the file. And that cleared up my whole problem! I dont know how common that problem is or if the OP was having that problem, but I hope this can help somebody.

    Thanks again!

     

    Best,

    Kim

kimbob's avatar
kimbob
Helpful | Level 5
8 years ago

Hey! 

Thanks for getting back to me about this, it turned out that the reason they were dark was because the images were saving in a different mode or profile when I edited them in Photoshop. This problem left me confused for days! Here is how I solved that problem: in the Adobe Photoshop program I went to Edit > Convert to profile > then in the dropdown menu chose sRGB IEC61966-2.1 then I saved the file. And that cleared up my whole problem! I dont know how common that problem is or if the OP was having that problem, but I hope this can help somebody.

Thanks again!

 

Best,

Kim

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks a lot for circling back to us here Kim with this update! I’ve made sure to accept your last reply as a Solution, since you mentioned that this has now been fixed for you with this workaround. This way, other users experiencing the same behavior will find your post easily. 
 
I appreciate your contribution & it’ll be a pleasure to check back with you in the future in case you have any questions or you’d like to share your thoughts. Wishing you a lovely weekend ahead! 

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