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jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago
Solved

Storage says it is full, but it is not

Hi, 

 

I'm new to these forums, so please bare with me.

 

I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.

 

When I click on the plan page, here is what I see:

Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)

 

I would love to speak with someone at DropBox directly, but it does not look like that is an option.

 

Can anyone please help?

 

Thanks in advance!

Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey hfiumano, where are you currently seeing that you're out of space?

     

    Are you getting email notifications? And if so, are they going to the email address associated with your account here, or a different address?

  • hfiumano's avatar
    hfiumano
    Explorer | Level 3
    2 years ago
    Hi,
    I had been receiving emails and now I also get the notification while on the Ap and desktop version
  • Upstate Cate's avatar
    Upstate Cate
    Explorer | Level 3
    2 years ago
    No emails. It happens whenever I try to access a folder.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey hfiumano & Upstate Cate, could you confirm what is your plan tab showing in regards to your quota at the moment?

     

    Also, can you let us know how large the folder you're trying to add to your account is? 

     

    If you could also send us a screenshot of the errors and/or notifications you're getting, I'd appreciate it. 

  • Upstate Cate's avatar
    Upstate Cate
    Explorer | Level 3
    2 years ago
    It’s OK; I’ve solved the problem by stopping using Dropbox.
  • Vika85's avatar
    Vika85
    Explorer | Level 3
    2 years ago
    I am constantly receiving emails from Dropbox that I might lose my files if I do not upgrade with the explanation that I do not have sufficient storage. They mention I am over my limit (2GB) but when I go into my account I have 5.75GB and I am using 4.61GB. Does anyone knows what is going on?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Vika85, sorry to hear about this.

     

    Can you let us know what your plan tab reports in regards to your quota at the moment and when's the last time you got this email? 

     

    Thanks!

  • Vika85's avatar
    Vika85
    Explorer | Level 3
    2 years ago
    Hi Walter!
    Thank you for getting in touch!

    I have a Dropbox Basic plan with a personal Dropbox space of 5.75GB in total. The last email I have received was on September 3th, and I have been receiving the emails rather often since a while now. I’d appreciate any help!
    Best,
    Veronica
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    And what about the used space Vika85?

     

    Are you near your account's quota limit? How many emails have you received about this so far (recently)? 

  • Vika85's avatar
    Vika85
    Explorer | Level 3
    2 years ago
    Hello Walter,
    I have 5.75GB and I am using 4.61GB.
    Best
    Veronica

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