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Forum Discussion
Support insists they can't recover my files, but I worked on them a few months ago.
I have repeatedly contacted support regarding missing photos and files I’ve lots of photos including wedding photos missing . They say they were deleted a year ago and not retrievable this is not true as I looked and started to organise them in July this year. I’ve repeatedly asked for this to be escalated to a manager they just ignore my messages . This has been going on since September. I can’t find a phone number or anything to complain . I’ve never known anything so frustrating. I’m fuming where do I go from here . I want my files !! Anyone else had same issues ?
2 Replies
- Megan
Dropbox Community Moderator
Hey Juliesarah!
Quick check-in to see if you caught our last reply. Do you need more help?
- Nancy
Thanks for your post, Juliesarah, and I’m sorry to hear about this.
Which Dropbox platform were you last able to access your files from (was it the desktop app/website/mobile app)?
Is there any chance at all that you have a second Dropbox account (under a different email address), where these files are also stored?
Let me know what you find.
