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asakul's avatar
asakul
Helpful | Level 6
4 years ago
Solved

Sync hung up 'waiting to sync' one file that i've already deleted from my disk

Hello   I'm having an issue where dropbox isn't syncing any of my files because it is waiting to sync one file in particular (see screenshot below).   Before being in this state, the file tri...
Delete
desktop
sync
  • asakul's avatar
    asakul
    4 years ago

    Hi Megan 

     

    Just following up on this. It seems that logging out/in has worked in the end! Dropbox says it has synced everything now.

     

    I suppose the main things now are:

    • Reconnecting my desktop so that the things I put there are in Dropbox and not on my local desktop
    • Fixing an issue where my Mac folder is hidden within my Dropbox folder. The only way to reach that top-level Mac folder is to navigate up the levels from a subfolder that I have saved on my sidebar. The hidden Mac folder isn't visible when I go directly to my Dropbox folder (comparison below).

     

    Is it possible to address these issues here, or is it better to start another topic for each of them? I had talked with Walter about the second issue 6+ months ago, but we couldn't resolve it in the end.

     

    Thanks a lot for your help!

     

     

     

      

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi asakul, great troubleshooting, and detail on your end! 

 

Thanks for keeping me up to date there!

 

Now, as for the folder sizes on the desktop app, vs on the web, that's an interesting one. Is the first screenshot that you attached (of the folders locally) from the Desktop, Downloads, Documents folders within the Dropbox folder? 

asakul's avatar
asakul
Helpful | Level 6
4 years ago

Hi Megan 

 

Glad to help! I was determined to figure out how I could make this work since I like the product, and it offers some significant advantages for me over Google Drive...it just took me sketching the whole product workflow like a detective haha 😂

 

And yes, that's correct 👍🏽 It's the synced folders in Dropbox but from Finder instead of in-browser.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi asakul, happy Monday! 

     

    Can you also send me a screenshot of the desktop app's syncing status, showing the "up to date" status you mentioned? 

  • asakul's avatar
    asakul
    Helpful | Level 6
    4 years ago

    Happy Monday Megan 🙂

     

    The screenshot is below 👇🏽

     

    Thanks!

     

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey asakul!

     

    Have you tried contacting our Support team about this? If you could, that'd be amazing. 

     

    Feel free to reply back to me here, with the ticket number so I can then locate it on our system.

     

    Thanks! 

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