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Ms Fontaine 's avatar
Ms Fontaine
New member | Level 2
2 years ago
Solved

Random .js files waiting to sync. How can I delete them?

How do I delete (mostly js files) stuck on waiting to sync?

 

I took a screenshot of a web page, went to print it,

then dropbox popped up trying to sync about 30 random websites/pages and some other files.

Unable to right-click or delete and I am not the admin for this DB. 

How do I get rid of these items?

Delete
desktop
dropbox business
sync

7 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there Ms Fontaine  - thanks for using Dropbox and welcome to the Community!

     

    Have you tried rebooting your computer since you first noticed this?

     

    If you did and this persists, please send us a screenshot so that we can have a visual too.

     

    Thanks! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Ms Fontaine , if you open your local Dropbox folder, do you see any of these files there? What happens if you try to delete them, or drag them out of the Dropbox folder to a different location of your device?

  • Ms Fontaine 's avatar
    Ms Fontaine
    New member | Level 2
    2 years ago

    I am unable to select/drag or right-click these pending items. Nothing appears to be in my local folder. Any reason why I can't move them to the bin?

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the clarification Ms Fontaine  

     

    Could you please try logging out of your account through the app's preferences and then back in?

     

    Let us know how it goes!

  • Ms Fontaine 's avatar
    Ms Fontaine
    New member | Level 2
    2 years ago

    No need, another refresh and they've disappeared! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it's sorted now MS Fontaine - let us know if anything else comes up! 

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