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skillbard's avatar
skillbard
Explorer | Level 4
8 years ago
Solved

Syncing forever without actually syncing

Hello all,   tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.   I'm running DB on High Sierra.   I recently r...
Delete
desktop
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hey there skillbard. 
     
    Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
     
    You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
     
    If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

In that case, you could also try unlinking and relinking your account through the app's preferences as this would force our desktop app to rebuild your whole database anew.


Let us know how it goes henrycorps!

henrycorps's avatar
henrycorps
Explorer | Level 3
5 years ago

I was confident that would work, because it started to resync all the files, showing the number of files and filesize remaing.
But, after a few hours of resyncing everyting, the app still shows 5 files remaining, no estimate time or filesize... same same.


The only "difference" is the blue bar on the bottom, which seems completely filled now, instead of the "almost filled" it used to show. 

 

https://www.dropbox.com/s/951nkrw7ses1l8a/screenshot.jpg?dl=0

 

I'm getting out of hope... :|

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