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skillbard's avatar
skillbard
Explorer | Level 4
8 years ago
Solved

Syncing forever without actually syncing

Hello all,   tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.   I'm running DB on High Sierra.   I recently r...
Delete
desktop
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hey there skillbard. 
     
    Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
     
    You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
     
    If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Sorry for the late reply caloz; are you still having issues with this?
caloz's avatar
caloz
Explorer | Level 3
5 years ago

Yes, I do: "Syncing 1 file" for every!

  • caloz's avatar
    caloz
    Explorer | Level 3
    5 years ago

    I tried: App => Access and Manage your Dropbox Settings => Preferences => Account => Sign Out => Message "Disable your backup before signing out"; I clicked the button "Disable backup". Nothing happened; I could not sign out...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If this persists after rebooting your computer, may I reach out via email to look further into this caloz?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks so much caloz; you've got :envelope: 

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