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skillbard's avatar
skillbard
Explorer | Level 4
8 years ago
Solved

Syncing forever without actually syncing

Hello all,

 

tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.

 

I'm running DB on High Sierra.

 

I recently reached my accounts limit so I removed some files from my DB folder. It seemed I was so over the limit that I couldn't delete(?) so I also deleted these files from DB online. Still nothing was happening, despite restarting DB, restarting my computer etc.

 

I tried running an advanced reinstal, following instructions on this page:

https://www.dropbox.com/help/desktop-web/advanced-reinstall

but when I try pasting the commands into Terminal, it claims no such folder exists, despite other terminal commands finding the same folder no problem.

 

I'm pasting the following (my DB folder is on an external HD, which is named Gus):

sudo chown -R "$USER" “/Volumes/Gus/Dropbox”

 

I tried with and without quotations but get the same: "no such directory exists". But if I type
cd /Volumes/Gus/Dropbox it gets in there no problem.

 

Any ideas?!

 

Thaaaaaaaanks

 

Delete
desktop
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hey there skillbard. 
     
    Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
     
    You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
     
    If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:

29 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey there caloz; sorry to hear you're having issues with this. 

     

    Can you please let us know the exact version of our desktop app you're noticing this on?

     

    Our most recent, stable version (118.4.460), for example, just got out yesterday. 

  • caloz's avatar
    caloz
    Explorer | Level 3
    5 years ago

    v117.4.378...

    I was not able to update the app from within it! How can this be done?

    Now I did the manual update by clicking your link... Unfortunately, the problem is still there!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sorry for the late reply caloz; are you still having issues with this?
  • caloz's avatar
    caloz
    Explorer | Level 3
    5 years ago

    Yes, I do: "Syncing 1 file" for every!

  • caloz's avatar
    caloz
    Explorer | Level 3
    5 years ago

    I tried: App => Access and Manage your Dropbox Settings => Preferences => Account => Sign Out => Message "Disable your backup before signing out"; I clicked the button "Disable backup". Nothing happened; I could not sign out...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If this persists after rebooting your computer, may I reach out via email to look further into this caloz?

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