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Forum Discussion

ScooterKP's avatar
ScooterKP
Helpful | Level 5
7 years ago
Solved

TERRIBLE SUPPORT SERVICE

I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticke...
desktop
dropbox business
restore
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  • Frank_S's avatar
    Frank_S
    7 years ago

    Hi ScooterKP,

    I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created. 

    Frank

martinboul's avatar
martinboul
Explorer | Level 4
6 years ago

I have the same terrible experience.

Am waiting for a reply now since march 16 and still no reply, while I  am paying more than 800 Euros per year for a business account, without any service.

Am looking for an other product because I dont want to pay for nothing.

 

  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi martinboul, I'll take a look at this for you. Could you let me know what the issue was?

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