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Forum Discussion

ScooterKP's avatar
ScooterKP
Helpful | Level 5
7 years ago
Solved

TERRIBLE SUPPORT SERVICE

I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticke...
desktop
dropbox business
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  • Frank_S's avatar
    Frank_S
    7 years ago

    Hi ScooterKP,

    I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created. 

    Frank

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Hazneliel, sorry to hear about this. 

Do you have a ticket from your communication with our Support team, so I can pass your comments there and also have a look?

Thank you.
Hazneliel's avatar
Hazneliel
Explorer | Level 4
5 years ago

Hello, thanks for the response, my support tickets are:

 

Ticket #12629562: Just got a reply yesterday but they didnt answer after I replied, I hope I can get a solution today and not wait days every time there is a reply.

 

Ticket #12628960: Dropbox Support Chat. They replied once 2 days ago and no response so far, this is blocking me from using Dropbox and is making me spend money on alternatives while I am blocked.

 

Ticket #12646528: TEAMS: Business plan SLA. Today s the 2nd day without response

 

I hope I can get a solution for this today, as said before, not being able to use the service I acquired is blocking my business and leading to extra costs by having to use an alternative. At this point Im leaning to just go and acquire the alternative service.

 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thank you so much for all of the information, Hazneliel, and please accept my apologies once more.

    I've made sure your comments are passed on to the relevant Support tickets, in order to expedite the procedure as much as possible. 

    If there's anything else I can do on my end, let me know. 
    • Hazneliel's avatar
      Hazneliel
      Explorer | Level 4
      5 years ago

      Only 2 of them replied and I haven't heard of the other ticket even though I ask daily for an update. For the ones that responded, one of them need to keep investigating so I was left without being able to add members to my business account which is the whole point of it, and there is no ETA on when they will know something.

      The other issue they told me they can't do nothing about it, so I am still not able to generate share links, a functionality that is critical to my business and the reason I moved to Dropbox Business.

       

      This is totally unacceptable and it also confirms the topic of this thread, Dropbox has just provided a "TERRIBLE SUPPORT SERVICE" even to Business Customers that are left without being able to use the plan they acquired.

       

      Definitively looking for an alternative. For the price of this plan I would expect better service.

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