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chlojito's avatar
chlojito
New member | Level 2
14 days ago

The account appears to have been deleted without a warning.

Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last ...
Account Access
Delete
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
14 days ago
chlojito wrote:

However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity.

Are you sure you're signing in with the correct email address? Are you using the email address where you received the message about the downgrade?

Do you have any other emails from Dropbox? After the downgrade, if you ended up over your quota for an expended period of time then Dropbox would have started sending you warnings about possible deletions due to the overage. Do you see any such emails?

Sivmo's avatar
Sivmo
Explorer | Level 4
14 days ago

The same happened to me. I tried all the email addresses i have ever owned. It just logged in as a new account. I’m devastated. Mine was a personal account. Please advise

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