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Forum Discussion

chlojito's avatar
chlojito
New member | Level 2
8 months ago

The account appears to have been deleted without a warning.

Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last ...
account access
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey chlojito & Sivmo, thanks for posting here!

Also, do you recall when was the last time you accessed your Dropbox account, by any chance? 

Is it possible that you opened a new account, instead of logging into your old one? I'm asking because it sounds like this might be the case.

Do you see any signs of your files in your events page by the way? If it's a brand new account, it'd most likely seem empty. 

Keep me posted, and we'll take it from there! 

Sivmo's avatar
Sivmo
Explorer | Level 4
8 months ago

I used it last, last month. When i went into the app, it had logged me out, i tried logging in, for it to say wrong password. Then i pressed forgot password and it created a new account for me. I am 100% sure that’s the email i have used before. It’s a completely new account. The restore function does not work as it says nothing to restore. Please help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Sivmo, have you tried searching for any Dropbox related email in your inbox? 

    Checking for any old devices, that might still be linked with the old Dropbox account that you were using might also do the trick. 

    If this doesn't work either, I can send you an email in order for us to look into this.

    • Sivmo's avatar
      Sivmo
      Explorer | Level 4
      8 months ago

      I have, but that email address like I said, created a new account unfortunately. 

      that would be great as I still have hope this can be recovered! 🥹

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Hey Sivmo, you can actually contact our support team yourself, by following these steps:

        1. Open a private browsing/incognito window on your browser
        2. Without logging in to your Dropbox account, go to this page
        3. Fill out the form and submit your request

         

        When you have your ticket number, please send it along to us as well.

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