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Forum Discussion

chlojito's avatar
chlojito
New member | Level 2
8 months ago

The account appears to have been deleted without a warning.

Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last ...
account access
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey chlojito & Sivmo, thanks for posting here!

Also, do you recall when was the last time you accessed your Dropbox account, by any chance? 

Is it possible that you opened a new account, instead of logging into your old one? I'm asking because it sounds like this might be the case.

Do you see any signs of your files in your events page by the way? If it's a brand new account, it'd most likely seem empty. 

Keep me posted, and we'll take it from there! 

Clairecox's avatar
Clairecox
New member | Level 2
8 months ago

Hi. I have the same. I was only in it a few weeks ago, even possibly last week. It's not a new account as the login and password are all saved to my computer. Please help. 

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