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Forum Discussion

chlojito's avatar
chlojito
New member | Level 2
8 months ago

The account appears to have been deleted without a warning.

Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last ...
account access
Delete
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
Clairecox wrote:

Could this be a Dropbox error if there are several people getting the same thing?

No it isnt.

Clairecox wrote:

m baffled and completely gutted

How long ago did you last log in? Was it over 12 months? 

What does www.dropbox.com/events show?

Clairecox wrote:

You can't seem to be able to get hold of anyone at Dropbox either.

www.dropbox.com/support will let you log a ticket BUT you must do it while not logged in, even to here. So use an incognito window. 

Clairecox's avatar
Clairecox
New member | Level 2
8 months ago

Thanks so much. Was logged in maximum 2 weeks ago, but think I even downloaded an image last week. The app on my phone is also showing no photos or files?

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