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Forum Discussion
chlojito
14 days agoNew member | Level 2
The account appears to have been deleted without a warning.
Hello,
I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last ...
chlojito
14 days agoNew member | Level 2
Hello—thank you for your message!
No, I didn't receive any warnings re: deletion. Yes, I'm signing in with the correct email address; I checked through my inbox to triple check I was using the right one, the one that I received emails about re: the downgrade. I am.
I'm just thinking, surely they have backups, right? They must. Surely my files are on a server somewhere... They must be. There has to be a way to roll things back or recover files. Even if there was a fee, I'd pay it!
Mark
Super User II
13 days agochlojito wrote:I'm just thinking, surely they have backups, right?
If an account is removed due to inactivity, or, files are deleted and not recovered within the recovery window (30 days for free users) there is no recovery possible. The files are removed - you are warned this repeatedly on the emails sent.
Dropbox removes data for inactivity, or, being over quota - that was something which came in awhile ago but would have been in different emails to your downgrade one.
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