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Forum Discussion
The account appears to have been deleted without a warning.
Hello,
I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last ...
Hi Megan,
I don't recall the last time I accessed my account; I have it linked to the app on my phone so the camera uploads happen automatically—does that count?
I tried to log in using my usual email/password combination, and it appears to be a brand new account now, with no files at all. No signs of anything in the events page; as in, there are zero events, it's a blank slate.
I'm so frightened I've lost everything; I've already started grieving all those lost memories. Please, can you let me know if there's any way we can roll things back? Surely they're all still on a server somewhere? I used to pay for the account, and I've had it for many years, maybe there's a backup somewhere?
I can't have lost everything. I don't know what I'll do. Please let me know?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHI chlojito, when you say you had it connected to your phone, do you mean prior to the recent login?
From what you've described, it sounds like the account has been deleted, meaning that it wouldn't be possible to recover the account or the files within.
Do you have any other devices that could've been connected to your account prior to now, in order to try to recover any local data from there?
