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The account looks like it has started from scratch, all files missing
Help! A couple of weeks ago, I uploaded some new documents to a new folder and also deleted some documents from an old folder. I had not used the account for about four years. Now when I log in, ther...
Hello,
Something very sad has happened to me too. I formatted my phone, and when I logged back into my Dropbox account, all of my files and photos from the past six years have disappeared. I accessed these files until some months ago, but now I can no longer access them. My account appears to be completely empty. I have lost all of my very important photos and documents. How can I recover them? I am using the same login and email, but the files are no longer there. They are very important to me, and I urgently need to recover them.
Thank you.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorWere you able to find any signs of your missing files in the events page or the deleted files page I linked above Barbara G?
If not, have you ensured that you're looking at the correct account?
- I looked inside Dropbox to see if I could find deleted files or any trace that those files were there. But it is empty, as if there were never any files before. I checked, and it really is the account where I had my photos and documents. But I wasn't paying for Dropbox. Did it expire because of that? How can I recover them? If I pay something, can I get those photos and files back?
- Hannah
Hey Barbara G, if I were you, I'd double-check to see if I had any other accounts with Dropbox.
You can do that by searching your email accounts for any Dropbox related emails.
Your files wouldn't be deleted, even if your account was a free one, so there must be another explanation.
Also, if the files were shared, make sure to check your shared page as well.
Hi Hanna,
I checked, and indeed, the Dropbox account I had since I was new, which I used for over six years, is the one that is empty. I had several important photos on it, but nothing appears now. I verified all the emails, and it is really the same email. However, they simply disappeared from the page, as if I never uploaded them. I didn't share them with anyone since they were personal files.
Could you please check for me where these files are so that I can recover them? I’m not sure what happened. And it's the same email; I've checked three times.
Thank you in advance for your help 🙂
