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Forum Discussion
Solved
Dropbox is still starting up and loading your accounts.
Application Affected
Dropbox
Device
Self-Built Computer with AMD 7950X3D CPU, ASRock X870E Motherboard, Corsair 64GB DDR5 RAM, MSI Gaming X Trio RTX 4090 GPU, 2TB Samsung 9100 Pro SSD as C:\ and multiple additional SSD's and HDDs.
Operating System/Browser (if using the web)
Windows 11 25H2 / Microsoft Edge 142.0.3595.41 (Official build) beta (64-bit)
Dropbox App Version (if using the app)
235.4.5905
Question or Issue
I installed the Dropbox Application from the Windows Store. I proceeded to complete the installation, logged in through the Browser, at which point I was asked to approve the login via the Dropbox mobile app. I accepted the login but was informed that I had too many logins (more than 3), so I deleted from logins my old iPhone, and older version of my PC (named Mike-PC) that connected 3 months prior. I was then able to complete the installation and see a Windows Explorer window listing my Dropbox Folder Structure. I closed the Windows Explorer Window and clicked on the Application. The application is stuck at "starting"
By navigating to the application preferences I then see below..
Stangely, Dropbox seems to also have the signin prompt available as if I never signed in.. But I did.
if I quit the process and start it up again, it does the same thing.
I should also make note that I had this issue a few weeks ago and just uninstalled the program and gave up.
This is me desperately hoping for a proper solution.
Uninstallation and re-installation of the app didn't work even with the offline installer. I have no idea exactly what the culprit was, but I can say I was on the latest dev version of Windows 11 25H2 as a Windows Insider member.
Unfortunately, I accidentally became a dev-version user by clicking the wrong button as I prefer to be a Release Preview member. Since I cannot change back, I did what any IT Pro would do. I nuked the system.
Reinstallation of Win11 Pro 25H2 Release Preview seemed to solve my issue.
At this point, I say problem solved with an important special request that anyone who is on Dev version of Windows 11 not install Dropbox because that version of the OS has something preventing it from full operation.
2 Replies
- Megan
Dropbox Community Moderator
Hey MorangeR18, let's jump right into this!
As a first step, do you have any third party app, proxy, VPN, firewall, security software, or even ISP/router settings that could be hindering the starting process? If so, then could you try temporarily disabling those? Maybe that will do the trick.
While you're at it, can you also try to uninstall the app and reinstall using our offline installer?
Let me know more, and we'll take it from there!
Uninstallation and re-installation of the app didn't work even with the offline installer. I have no idea exactly what the culprit was, but I can say I was on the latest dev version of Windows 11 25H2 as a Windows Insider member.
Unfortunately, I accidentally became a dev-version user by clicking the wrong button as I prefer to be a Release Preview member. Since I cannot change back, I did what any IT Pro would do. I nuked the system.
Reinstallation of Win11 Pro 25H2 Release Preview seemed to solve my issue.
At this point, I say problem solved with an important special request that anyone who is on Dev version of Windows 11 not install Dropbox because that version of the OS has something preventing it from full operation.
