Forum Discussion

LinnLukschandl's avatar
LinnLukschandl
New member | Level 2
2 years ago

The account looks like it has started from scratch, all files missing

Help! A couple of weeks ago, I uploaded some new documents to a new folder and also deleted some documents from an old folder. I had not used the account for about four years. Now when I log in, ther...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LinnLukschandl, do you remember the exact date and names of the files you uploaded?

 

If so, we could send you an email, so that we can search your account internally, to confirm whether these files were ever uploaded to this account or not.

LinnLukschandl's avatar
LinnLukschandl
New member | Level 2
2 years ago

Hi Hannah, it might have been October 9th, or else 8th or 7th. I created a folder which might have been called either 'Privat' or possibly 'Diakonia', and filled it with documents. Grateful for any help!

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