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The account looks like it has started from scratch, all files missing
Help! A couple of weeks ago, I uploaded some new documents to a new folder and also deleted some documents from an old folder. I had not used the account for about four years. Now when I log in, ther...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Barbara G, if I were you, I'd double-check to see if I had any other accounts with Dropbox.
You can do that by searching your email accounts for any Dropbox related emails.
Your files wouldn't be deleted, even if your account was a free one, so there must be another explanation.
Also, if the files were shared, make sure to check your shared page as well.
Hi Hanna,
I checked, and indeed, the Dropbox account I had since I was new, which I used for over six years, is the one that is empty. I had several important photos on it, but nothing appears now. I verified all the emails, and it is really the same email. However, they simply disappeared from the page, as if I never uploaded them. I didn't share them with anyone since they were personal files.
Could you please check for me where these files are so that I can recover them? I’m not sure what happened. And it's the same email; I've checked three times.
Thank you in advance for your help 🙂
- Megan
Hey LinnLukschandl & Barbara G!
I just sent you both an email, in order for us to have some closer look into this.
Reply back to me, and we'll take it from there, thanks!
I've just replied there 🙂
Thank you so much!
I'm waiting there for more instructions🙏
