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Forum Discussion

martychaos's avatar
martychaos
Helpful | Level 6
5 years ago
Solved

The Badge shows a file was edited 420 years ago

Is anyone else having issues with Badge, randomly showing "<user> last edited this file 420 years ago".   it seems to affect both mac and windows users and appears to be random- in that we can't ...
desktop
edit
sync
  • maxxkayne's avatar
    maxxkayne
    3 years ago

    I know this issue sucks big time, and I hate being the bearer of bad news...but

     

    https://help.dropbox.com/installs/badge-overview

     

    The timing and exact functionality of these features may change, and Dropbox doesn't provide warranties on the performance of these features.

     

     

RevitArkitek's avatar
RevitArkitek
Helpful | Level 5
4 years ago

It sorts itself out because once its downloaded and reopened, it will show correctly.  I stated this in a previous post.  But I agree with the sentiment of others that they should be able to fix this when the file is double-clicked, downloaded, and opened at the same time.

NYFB's avatar
NYFB
Helpful | Level 5
4 years ago

RevitArkitek

I appreciate you for sharing your experience!

That is, at best, a 'workaround' and not a solution.

C'mon Dropbox! how about an actual solution, please?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey guys, I hope you're doing well!

     

    Have you tried reaching out to our Support, in regards to that issue? If not, can you give it a go, using this form? Once you do, make sure to give me your ticket number, so I can locate it on our system. 

     

    On the other hand, if you're facing any issues when trying to create a ticket, just let me know and I'll open it on my end for you.

     

    Thanks a bunch! 

    • Tee Dub's avatar
      Tee Dub
      Helpful | Level 6
      4 years ago

      THESE ARE RESPONSES FROM DROPBOX SUPPORT REGARDING THE ISSUE.

       

      Violet, May 5, 2021, 1:37 AM PDT:

      Hi Tim, 
      Thank you for your patience!
      I've been advised by our engineering team that a fix for this will be implemented on 25th May.
      Regards,
      Violet

       

      Maddison, Aug 25, 2021, 5:52 PM PDT:

      Hi Tim,
      The team has advised me that a resolution for this issue may come at a later date, however, the team doesn't have an exact ETA at this stage.
      If you have any questions, please let me know. 
      Thanks,
      Maddison

       

      So, we are well over a year now, still waiting for resolution, along with countless other PAID SUBSCRIBERS.

       

       

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