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Transcription for audio files in different languages not working
transcription feature not working!
Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription the...
Thank you, Nancy 👍.
Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly.
Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore.
I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!
With kind regards,Grover.
Maybe I should have said that it only transcribed the first 4 minutes or so.
I am having this same issue. Any file I attempt, the transcription is only about 4 minutes.
Shararashka isn't it just so frustrating!😭 The first four minutes or so, it's exactly the same for me. I'm wondering if we have to upgrade to reinstate the full amount, although I haven't had a message to the effect. I'm hoping to get hold of someone from Dropbox today. I update you when I find out more.
JulieKerr and others, since a few days there seem to be serious issues with Dropbox’ transcript function. I have instances where I needed to wait 15 min for the Transcript function to give the message ‘‘There was an error loading the transcript’. For 15 min long, it seemed Dropbox was working on the transcript, but no output was given. The process ended in the above error message.
Since today something else happens and that is that transcripts are indeed broken off after 4 minutes. It has become unreliable the service.
Hopefully it will be fixed a.s.a.p. Fingers crossed!(Deleted, posted in wrong forum)
Yeah, my first thought was ope! they want me to upgrade, but yeah, I couldn't find evidence that is what is going on. I look forward to hearing back if you learn more. Thank you!
- Hannah
Dropbox Community Moderator
Hey everyone, thanks for alerting us to this issue.
Our engineering team is aware of the issue and are currently working on a fix.
Once we have more info, we'll update you as well.
Thank you, Hannah .
I was informed today by email by support staff that the issue should be fixed now, but when I tried some audio files, the first ones were transcribed perfect, then one was missing the last minutes of the transcription and the last one I tried, was delivered a transcript that was cut off after 40 min (on an audio recording of 90 min).
I reported back via email that this serious issue is unfortunately still not solved.
