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sgrbt's avatar
sgrbt
Explorer | Level 4
2 years ago
Solved

Transcription for audio files in different languages not working

transcription feature not working! Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription the...
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  • Grover's avatar
    Grover
    2 years ago

    Thank you, Nancy 👍.

     

    Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly. 

    Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore. 

    I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!

     


    With kind regards,

    Grover.

     

JulieKerr's avatar
JulieKerr
Helpful | Level 5
2 years ago

Shararashka isn't it just so frustrating!😭 The first four minutes or so, it's exactly the same for me. I'm wondering if we have to upgrade to reinstate the full amount, although I haven't had a message to the effect. I'm hoping to get hold of someone from Dropbox today. I update you when I find out more.

Grover's avatar
Grover
Helpful | Level 6
2 years ago

JulieKerr and others, since a few days there seem to be serious issues with Dropbox’ transcript function. I have instances where I needed to wait 15 min for the Transcript function to give the message ‘‘There was an error loading the transcript’. For 15 min long, it seemed Dropbox was working on the transcript, but no output was given. The process ended in the above error message. 

Since today something else happens and that is that transcripts are indeed broken off after 4 minutes. It has become unreliable the service. 
Hopefully it will be fixed a.s.a.p. Fingers crossed! 

  • Grover's avatar
    Grover
    Helpful | Level 6
    2 years ago

    (Deleted, posted in wrong forum)

  • JulieKerr's avatar
    JulieKerr
    Helpful | Level 5
    2 years ago

    Grover  thanks for the link. I've read it and seems like it's a problem with Dropbox not the individual as others are having exactly the same problem. I'm now in touch with support via email and have shared the issue.  When I have a reply, I'll get back to you. Fingers crossed.

  • shararashka's avatar
    shararashka
    New member | Level 2
    2 years ago

    Funny enough, I had been getting the "There was an error loading the transcript" message for a few days also. But now the error is that it only transcribes about 4 minutes of whatever file I try. Hmm. Frustrating. 

     

  • Grover's avatar
    Grover
    Helpful | Level 6
    2 years ago

    (Apologies, double posting: deleted now)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Simon Heywood, the team is still working on this issue, however, can you try to re-upload any files that need transcribing with a different name, to see if that helps?

  • Simon Heywood's avatar
    Simon Heywood
    Explorer | Level 4
    2 years ago

    I could do that, and I guess it would work, but there's a *lot* of them and it would take a long time. If all else fails ...

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