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lordphilippe's avatar
lordphilippe
Helpful | Level 5
3 years ago
Solved

Trying to keep folder structure when backing up from phone to Dropbox

With my Dropbox subscription I setup my phone app to make backup of all my files I selected, no matter internal or external storage BUT, the problem I'm facing since I enabled this feature long time ...
Android
Mobile
Organize
  • Jay's avatar
    Jay
    3 years ago

    Hi lordphilippe, the camera uploads feature locates all images in the camera roll and screenshots folder on your mobile device, and then uploads and renames the files to the same naming format.

     

    There are no folder structures saved during this process, and currently there isn't an option to do so.

     

    If you have any further queries, feel free to message back.

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lordphilippe, cheers for getting in touch!

 

When you uploaded the files to Dropbox, did you use the "+" button in the Dropbox mobile app, or are you using the automatic Camera Uploads feature to send the Camera roll and Screenshots folders to your account?

 

What's the name of the folder where the files end up right now?

 

Could it be that you've set something up in a different phone app rather than the Dropbox mobile app?

 

Keep me posted!

  • lordphilippe's avatar
    lordphilippe
    Helpful | Level 5
    3 years ago

    Hello.

     

    Thanks for your prompt answer. Actually, the folder name where the files end up right now in the cloud is the default one: Camera Uploads (the layout image shown below was in another language and was translated to english).

     

     

    I'm using the automatic Camera Uploads feature to send the Camera roll and Screenshots folders to my account.

     

     

     

    Regards.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi lordphilippe, the camera uploads feature locates all images in the camera roll and screenshots folder on your mobile device, and then uploads and renames the files to the same naming format.

       

      There are no folder structures saved during this process, and currently there isn't an option to do so.

       

      If you have any further queries, feel free to message back.

      • iamnotiam's avatar
        iamnotiam
        Helpful | Level 5
        3 years ago

        I cant overstate how much this could really use improvement. 

         

        Many people including myself (from what i've read online) create albums to organize photos on their phone.  The fact that dropbox doesnt allow for keeping the folder structure is a real reason to not use it at all, and use some other kind of cloud storage.

         

        hoping someone will get on this bug, thanks

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