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dnalor's avatar
dnalor
Explorer | Level 3
3 years ago
Solved

Unable to delete Dropbox shared folder from my account because of deadlock (no storage capacity left

I’ll think I’m in a deadlock situation.

 

I have used 104% of my Dropbox storage space.

 

I have several shared folders which I no longer need. However I removed myself as owner in the past (not knowing the shared folder still exists in my Drobox account).

 

I like to delete these shared folders. This is however not possible because I’m no longer a member/owner of the shared folder. But because I don’t have any storage capacity left, I’m not able to re-connect to these shared folders (as an owner) to be able to delete these shared folders.

 

Question: how can I remove (shared) folders from my account which consume all my storage space

Delete
Shared Folders
Storage space

9 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there dnalor, sorry to hear you're having issues with this.

     

    If you had completely removed your access from those shared folders, they wouldn't be taking up space in your account.

     

    Do you maybe see them listed on this page?

     

    Keep me posted!

  • dnalor's avatar
    dnalor
    Explorer | Level 3
    3 years ago

    Hi Walter,

     

    Thanks for your quick response.

     

    Yes I see them on "this page"

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey dnalor, if you see them on this page and you click on the "..." (ellipsis) icon on the right hand side, what options do you see?

  • dnalor's avatar
    dnalor
    Explorer | Level 3
    3 years ago

    Hi @Hannah, I was able to use the "Unshare" option with which I regained control over the folder.

     

    Now I have removed these no longer required folders from my DropBox. However I have still over 9 Gb of "Backup" storage in use.

     

    How is this "Backup" folder/space controlled? Where can I find details what backup this folder is capturing?

  • dnalor's avatar
    dnalor
    Explorer | Level 3
    3 years ago

    Hi Hannah, the backup mystery is solved. I wasn't aware of the DropBox backup (beta) utility. Because of whatever reason, most likely because I agreed 😊, my Garmin device was backed up. I removed this device and deleted the backup file to recover my DropBox space. Thanks for all your help. Regards, Roland

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for keeping us updated on this, dnalor!

     

    I'm glad to see this is now resolved for you.

     

    If you have any other questions or issues, please let us know.

     

    Have a great week ahead!

  • epicurean vegetarian's avatar
    epicurean vegetarian
    New member | Level 2
    2 years ago

    I can see that page hut I still cannot delete it because I have to join the group but I can't because it says I do not have enough storage.  I am in a never ending death loop I cannot get out of.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi epicurean vegetarian, if you're not seeing the option to delete this, is it possible that quota is being used up elsewhere?

     

    Could you check the Dropbox Backup page to see if you have a backup running?

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