Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

willdingo's avatar
willdingo
Explorer | Level 3
7 months ago

Unable to delete Paper template

I'm on the migrated new release of Dropbox Paper. I was on the old one when I had created a Paper template. This old template doesn't show up in the web version of the Dropbox Paper and I'm not able...
Delete
Dropbox Paper
Web
willdingo's avatar
willdingo
Explorer | Level 3
7 months ago

Yes Hannah​  I'm seeing the same behavior with different browser also. I tried a different iPhone which has never had either Dropbox or Paper app installed and there I'm also seeing the same thing.

Also tried the Dropbox deprecated API endpoint "https://api.dropboxapi.com/2/files/properties/template/list" to see if I could at least the template to list that way.

Can someone on Dropbox end delete this template for me? I need to close the loop on the sensitive data being exposed on the template.

TL;DR: I'm unable to delete a template which ONLY shows up in the iOS app, the template contains sensitive data and would like to delete it ASAP

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi again, willdingo, and thanks for the update. 

Can we send you an email, so we can send this to the team for review?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!