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Boban S's avatar
Boban S
New member | Level 1
11 months ago

Unable to log into my Dropbox account and missing files

Dear Dropbox Support Team, I am writing to report a critical issue with my Dropbox account that has resulted in significant data loss and access problems. Sign-In Issues: I was unable to sign ...
account access
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
Boban S wrote:

I am writing to report a critical issue with my Dropbox account that has resulted in significant data loss and access problems.

You should contact Support directly as no one here will have access to your account.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

  • Boban S's avatar
    Boban S
    New member | Level 1
    11 months ago

    I have tried all the methods mentioned on the support page, but nothing is working. I want to connect with a support staff to get help. I really need help on this.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      11 months ago
      Boban S wrote:

      I want to connect with a support staff to get help

      Which you can do with the guidance Rich gave you:

      Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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