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oliviabay's avatar
oliviabay
Explorer | Level 4
2 years ago

Unable to restore files deleted less than 30 days ago

I am unable to restore deleted files. I go into the deleted files folder and select folders deleted in late September (less than 30 days ago), select "Restore" and the system says they are restoring,...
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oliviabay's avatar
oliviabay
Explorer | Level 4
2 years ago

The events show the day I deleted the folders back in September but they don't show me trying to restore them these past few days. They exist as <<You deleted "Folder Name" etc.>>.

 

My account is 1TB and I have used less than half of it.

 

They are not permanently deleted because 1.) I don't have permission to permanently delete anything on a professional account, 2.) They are literally showing in my Deleted files so there are clearly traces of them.

 

As I responded to the prior post, they are not shared files. I have zero shared files in this account. They are all originally mine.

 

The folders also clearly show up in my Deleted files so they are definitely on Dropbox. As I said, when I select the folders in my deleted files and select "Restore" and the system says they are restoring, then confirms they are restored, but on refreshing they are back in deleted files and not in their original places pre-deletion.

oliviabay's avatar
oliviabay
Explorer | Level 4
2 years ago

Hannah , please see most recent responses. Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi oliviabay, just so you're aware, every account has the ability to permanently delete files, though it has to be done manually via the Dropbox site or mobile app, unless you're on a Dropbox team and the team admin has disabled permanent deletion.

     

    Regarding your missing files, I'd recommend that you contact the support team for them to look into this matter in more detail on their end.

    • oliviabay's avatar
      oliviabay
      Explorer | Level 4
      2 years ago

      Yes, the team admin disabled permanent deletion. I reached out to support before posting here and haven't heard back.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info. I've located your ticket in the system and have gone ahead and prioritized it to expedite matters on your behalf.

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