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oliviabay's avatar
oliviabay
Explorer | Level 4
2 years ago

Unable to restore files deleted less than 30 days ago

I am unable to restore deleted files. I go into the deleted files folder and select folders deleted in late September (less than 30 days ago), select "Restore" and the system says they are restoring,...
Delete
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi oliviabay, just so you're aware, every account has the ability to permanently delete files, though it has to be done manually via the Dropbox site or mobile app, unless you're on a Dropbox team and the team admin has disabled permanent deletion.

 

Regarding your missing files, I'd recommend that you contact the support team for them to look into this matter in more detail on their end.

oliviabay's avatar
oliviabay
Explorer | Level 4
2 years ago

Yes, the team admin disabled permanent deletion. I reached out to support before posting here and haven't heard back.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. I've located your ticket in the system and have gone ahead and prioritized it to expedite matters on your behalf.

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