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slikjunk 's avatar
slikjunk
Explorer | Level 4
6 years ago
Solved

Unable to save to Dropbox

I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for ...
Delete
Mobile
sync
  • Jay's avatar
    Jay
    6 years ago

    Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for clarifying that for me slikjunk .

 

In that case, could you update your device's OS and our app's version to the latest possible and grant the relevant permissions to our mobile app through your iPad's Privacy Settings?

 

Maybe that will do the trick :nerd:

slikjunk 's avatar
slikjunk
Explorer | Level 4
6 years ago

Thanks for the suggestion, but I have an iPad Air and version 12 of IOS is as far as I can go. The ironic thing is I used to be able to save w/o an issue.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi @slikjunk!

     

    Would you mind sending me a screenshot of where you're getting stuck there?

     

    Also, if you could just let me know a step-by-step guide of the actions you take up until that point, that would be very helpful too.

     

    Cheers!

    • slikjunk 's avatar
      slikjunk
      Explorer | Level 4
      6 years ago

      The steps I have taken is use the “Save to Dropbox” option in IOS. The “save” option is grayed out. It suggests “Choose a folder”, which I have done. I get the same result. 

       

      Attached I have 2 screenshots of those steps.

       

      Edited by moderator

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Just to clarify, even once you have tapped the "Choose" option to lock in the selected folder (just the top level of your account from what I see), the Save option is then still greyed out?

         

        Also, which app is this that you're trying to save the file from? Just so that I can try and test this from my side too.

         

        Do you only have this issue with this particular app or do other apps have the same issue?

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