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slikjunk 's avatar
slikjunk
Explorer | Level 4
6 years ago
Solved

Unable to save to Dropbox

I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for ...
Delete
Mobile
sync
  • Jay's avatar
    Jay
    6 years ago

    Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder. 

slikjunk 's avatar
slikjunk
Explorer | Level 4
6 years ago

Thanks for the suggestion, but I have an iPad Air and version 12 of IOS is as far as I can go. The ironic thing is I used to be able to save w/o an issue.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi @slikjunk!

 

Would you mind sending me a screenshot of where you're getting stuck there?

 

Also, if you could just let me know a step-by-step guide of the actions you take up until that point, that would be very helpful too.

 

Cheers!

  • slikjunk 's avatar
    slikjunk
    Explorer | Level 4
    6 years ago

    The steps I have taken is use the “Save to Dropbox” option in IOS. The “save” option is grayed out. It suggests “Choose a folder”, which I have done. I get the same result. 

     

    Attached I have 2 screenshots of those steps.

     

    Edited by moderator

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Just to clarify, even once you have tapped the "Choose" option to lock in the selected folder (just the top level of your account from what I see), the Save option is then still greyed out?

       

      Also, which app is this that you're trying to save the file from? Just so that I can try and test this from my side too.

       

      Do you only have this issue with this particular app or do other apps have the same issue?

      • slikjunk 's avatar
        slikjunk
        Explorer | Level 4
        6 years ago

        Yes, after “choosing a folder” it is still grayed out.

         

        I have the issue on every app I have tried, including email and photos. 

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