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JKH1's avatar
JKH1
Explorer | Level 4
3 years ago

Unshared file/folder by clearing membership

we have 5 groups that share files. one of them completely dumped all its folders at the same time and this is the message in the Activity Unshared file/folder by clearing membership. I can not find the files anywhere, they are not showing up in deleted files. When i Rewound to prior to this happening as suggested by Dropbox support nothing was restored. How do I undo what has been done to get my files back?

I have all Dropbox Business accounts and this should not be able to happen. If Dropbox is cloud based the files should be somewhere.

Delete
dropbox business
Dropbox Rewind
restore

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey AryeJ1, sorry to see you're having this issue.

     

    Have you checked your events page, to see what you can find out there?

  • carlos a.9's avatar
    carlos a.9
    New member | Level 2
    2 years ago

    This has happened to us many times over the years (this week twice, resulting in losing access to 10 Tb and a couple of days of our team not been able to work properly) o. I can't believe Dropbox has not done anything to fix it and I feel so stupid to continue using this **bleep** platform for work. 

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