Forum Discussion

JLarson75's avatar
JLarson75
Explorer | Level 3
2 years ago

Update to Dropbox & now we have our files moved from Desktops & can't move them back.

Hello folks! Early this morning (6-22-2024) updates were made to Dropbox. We were sent an email beforehand notifying this. Now we have files moved from our Desktops, and we are not able to move the...
desktop
edit
Organize
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, JLarson75, thanks for posting here! 

 

Would you mind sending me a screenshot of the exact email you're referring to, in order for me to have a clear visual of the change you're talking about? 

 

Also, is Backup enabled for your account at the moment? 

 

Let me know more, and we'll take it from there! 

  • JLarson75's avatar
    JLarson75
    Explorer | Level 3
    2 years ago

  • JLarson75's avatar
    JLarson75
    Explorer | Level 3
    2 years ago

    Here is the sccreenshot of the email. I am looking at the backup.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey JLarson75. Thanks for the screenshot and sorry to jump in. 

       

      When saying there were files moved from your Desktop that you can’t move back, are you referring to files that were located within the backed up Desktop folder of your computer? 

       

      If yes, what do you see when trying to move them back to their original place?

       

      If that’s not the case, can you provide more details on what’s happening exactly?

       

      Feel free to send us more screenshots, as well.

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