Forum Discussion

Chemist867's avatar
Chemist867
Explorer | Level 3
2 years ago

Upgraded my account and now I have multiple versions of Dropbox in my account.

Hello,   After upgrading my subscription from monthly to annual payments, I suddenly have multiple versions of Dropbox in my account. I've found that I can't delete any of them without deleting a...
Delete
desktop
Dropbox Plus
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Chemist867, welcome to our Community! 

 

I'm not sure I'm entirely on the same page as you. 

 

When you say you have "multiple versions of Dropbox in your account" can you clarify, and let me know what you're talking about? 

 

Do you have multiple versions of a file, or something different? 

 

As for the screenshot, have you tried clicking on the camera-like icon, when responding back to us here? It should look something like that:

 

Keep me posted, and we'll take it from there!

Chemist867's avatar
Chemist867
Explorer | Level 3
2 years ago

multiple dropboxes

 

Hi,

 

I have at least 6 folders on my computer called Dropbox. Each claims to be a subfolder of the other. I can't merge them, and I can't delete one of them without deleting all of them. I only want one Dropbox. What do I do?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Chemist867, thanks for replying back! 

     

    If you check the app's preferences, and specifically under your Sync tab, you should be able to find where your actual Dropbox folder is located. 

     

    Based on the screenshot, I'm assuming it's the one above dropbox.cache.

     

    If you open your Dropbox folder, do you see more as sub-folders there? 

    • Chemist867's avatar
      Chemist867
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      It's not the one in the screenshot. Here is the path to the syncing Dropbox. C:\users\***\Dropbox\PC\Desktop\Dropbox

      There is one Dropbox within the syncing Dropbox.

       

      Don

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Chemist867, and do you see more than 1 Dropbox folders, when you follow and access that path? 

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