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Chemist867's avatar
Chemist867
Explorer | Level 3
2 years ago

Upgraded my account and now I have multiple versions of Dropbox in my account.

Hello,   After upgrading my subscription from monthly to annual payments, I suddenly have multiple versions of Dropbox in my account. I've found that I can't delete any of them without deleting a...
Delete
desktop
Dropbox Plus
Chemist867's avatar
Chemist867
Explorer | Level 3
2 years ago

multiple dropboxes

 

Hi,

 

I have at least 6 folders on my computer called Dropbox. Each claims to be a subfolder of the other. I can't merge them, and I can't delete one of them without deleting all of them. I only want one Dropbox. What do I do?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Chemist867, thanks for replying back! 

 

If you check the app's preferences, and specifically under your Sync tab, you should be able to find where your actual Dropbox folder is located. 

 

Based on the screenshot, I'm assuming it's the one above dropbox.cache.

 

If you open your Dropbox folder, do you see more as sub-folders there? 

  • Chemist867's avatar
    Chemist867
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    It's not the one in the screenshot. Here is the path to the syncing Dropbox. C:\users\***\Dropbox\PC\Desktop\Dropbox

    There is one Dropbox within the syncing Dropbox.

     

    Don

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Chemist867, and do you see more than 1 Dropbox folders, when you follow and access that path? 

      • Chemist867's avatar
        Chemist867
        Explorer | Level 3
        2 years ago

        I just see the 2 Dropboxes shown in that path.

         

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey @Chemist867, can you please send us a screenshot of the C:\users\***\Dropbox\PC\Desktop\Dropbox path as it appears on your end?

       

      Just make sure to hide the username in the screenshot.

       

      The Dropbox folder that's higher in the hierarchy, does it contain any other folders/files?

      • Chemist867's avatar
        Chemist867
        Explorer | Level 3
        2 years ago

        All of the Dropbox folders have many files and subfolders.

        I'm not sure what you want to see in the screenshot. See the screenshot below.

        I'm sorry, but I don't know how to cover the name.

         

         

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